Shipping policy
Shipping Policy
Effective Date: August 5, 2026
Thank you for shopping with MTT Creations! We appreciate your support of our handmade business.
Order Processing
Most orders are processed within 3–5 business days. Custom or personalized orders may require additional processing time. Processing times do not include weekends or holidays.
If there is an unexpected delay with your order, we will contact you using the email address provided at checkout.
Shipping Rates
Shipping costs are calculated at checkout based on the weight, size, destination, and shipping method selected.
From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
Shipping Methods
We ship orders using trusted carriers such as USPS, UPS, or other available shipping providers. Shipping times vary depending on the destination and the shipping option selected at checkout.
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Delivery Times
Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays due to weather, holidays, carrier issues, or other circumstances beyond our control may occur.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the package.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the item, packaging, and shipping label.
If your package appears to be lost, please contact us so we can help you work with the shipping carrier. Once a package has been accepted by the carrier, shipping delays and transit issues are generally outside of our control, but we will do our best to assist you.
Local Pickup
If local pickup is available, customers will receive an email when their order is ready, along with pickup instructions.
Questions
If you have any questions about shipping or your order, please contact us through the contact information listed on our website. We are happy to help!